The "Error loading waveform" indicates an issue with your Omnisphere library. If you are receiving this error, please follow the steps below:1.) Make sure Omnisphere shows that "You are up to date √". To ensure that you're up to date, you can click on "Get Updates" on the splash screen of Omnisphere. To get back to the Splash screen, you can click the Spectrasonics Logo in the upper-right section of Omnisphere.
2.) If you are up to date, confirm that your Wavetables folder is 1.98GB for Mac and 1.84GB for Windows. If the Wavetables folder is not the correct size, please try reinstalling Omnisphere using a Download Manager from the Reinstall tab in your user account or your USB installer. You can find that folder here:
Macintosh HD / Users / Your Username / Library / Application Support / Spectrasonics / STEAM / Omnisphere / Wavetables
Note: In Mac OS X 10.7 – 10.14, the Library folder in each User folder is hidden. Select the Go menu at the top of your screen while in Finder mode, then hold the ‘option’ key on your keyboard, then select Library. If you are unable to locate your User Library in OS X 10.12, select the Go menu at the top of your screen while using the Finder, then select Go to Folder; enter ~/Library – then select Go.
C:/ ProgramData/ Spectrasonics/ STEAM/ Omnisphere/ WavetablesNote: The ProgramData folder is a hidden folder by default on Windows 10 / 8 / 7 / Vista, so you'll need to "Show Hidden Files and Folders" in your Control Panel / Folder Options.
3.) Navigate to the STEAM folder using the steps above, and make sure that your Omnisphere folder is the proper size. If the Omnisphere folder is not the correct size, please try reinstalling Omnisphere using a Download Manager from the Reinstall tab in your user account.
4.) If you are using any disk management software such as CCleaner, Revo, Norton, MacKeeper, etc., make sure that your STEAM folder is exempted by those 'cleaning' utilities so that they don't inadvertently remove necessary files from STEAM.
5. If the steps above do not resolve the issue, please try reinstalling Omnisphere using a Download Manager from the Reinstall tab in your user account. Click here for a walkthrough on how to do that: On Mac - On Windows
If you are still experiencing issues, please contact Spectrasonics Tech Support at email@example.com and we'll be happy to resolve the issue.