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Updates Not Installing In Windows

When downloading updates for Spectrasonics instruments in Win7, Win8 and Windows 10, make sure to use Windows Explorer to extract the zip file.  

Note: If you receive an error that reads "Files to be installed not found." while installing an update, please follow the steps in the article to resolve the issue. 

Third-Party tools like WinRAR, WinZip and 7-Zip might not properly extract the files (you may receive an error message saying something along the lines of, "An error occurred while trying to read the source file... [etc..]").

Right-Click on the zipped updater downloaded from the Updates page of your User account.  Select "Open with" and choose "Windows Explorer":

Extract Windows

Double-click the Application within, then select "Extract All":

windows extract all

Choose the path to extract the installer to (typically the Desktop):


In the extraction location, locate and open the uncompressed updater folder, then run the Application within.

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