If you try to launch the Spectrasonics Download Manager Application and receive "ABORT - Pointer is NULL", as shown below, this article may help resolve the issue so you can download your Spectrasonics instruments/updates.
The most common cause for this error message is moving the "Spectrasonics Download Manager.app" outside of the pop-up window. To resolve this, double-click the "Spectrasonics Download Manager.app" from within the pop-up window as shown below:
If you are certain that you're double-clicking the "Spectrasonics Download Manager.app" from within the pop-up window and you're still receiving the error message and on Mac, try the steps below to open the Download Manager executable file to run the download manager:
a.) Instead of double clicking the Download Manager App, right-click and select “Show Package contents”:
b.) Next, open the Contents folder then the MacOS folder and double click the download manager executable, which will start the Download Manager for you:
NOTE: This will also open the Terminal app however you can ignore that window.
If you've tried this and continue to receive the error message, please contact technical support: info@spectrasonics.net
