Knowledgebase > Installation > Troubleshooting > Download Manager: JSON Errors

Download Manager: JSON Errors

If you try running the Download Manager and see a "json" error message, this is typically caused by security software, antivirus softare, or even ad-blocking/security internet brower extentions.


To resolve this, please temporarily deactivate any/all such software and internet browser extensions. Then return to your email with the download links, click on the link to recieve a new download manager. Once you have your new Download Manager, try running it.

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