If you’re on Windows 7 and do not see the text boxes next to the Challenge and Response codes in Ominsphere (see example below), then follow the steps in this article:
NOTE: Windows 7 is no longer supported by Microsoft. The issue in this article is an issue specifically related to Windows 7 and the fix for this issue relies on an update provided by Microsoft.
This issue is caused by a font that is installed in a specific Platform update for Windows SP1. Please go through each step below to install the Platform update:
1.) Click here to access the Platform Update page.
2.) Click on the large red "DOWNLOAD" button under the "Platform Update for Windows 7" header text.
Note: This is a secure Microsoft update download site that we have tested
3.) Select the checkbox next to the first file in the list: Windows6.1-KB2670838-x64.msu. This is the 64-bit update file (Size = 11.3 MB). Then click on the Blue "NEXT" button in the lower right corner to begin the download.
4.) Double-click on the downloaded Windows6.1-KB2670838-x64.msu file to start the installation.
5.) After installing this Platform update, try opening Omnisphere as a standalone application to verify that you can see the challenge code.
For additional help, please reach out to info@spectrasonics.net.
