If you receive a “Not enough disk space” message while running the Spectrasonics Download Manager, follow the steps below to resolve the issue.
WHY THIS HAPPENS
This message appears when the Download Manager determines there is not enough available storage on your computer or destination drive to begin the download. This message appears before any files are actually downloaded.
The error message will specify:
- How much space is needed on your system drive (even if downloading to an external drive)
- How much space is needed on your destination drive (if necessary)
Note: Even if you are downloading to an external drive, a small amount of temporary storage is still required on your system drive.
See below for the amount of space needed on your system drive (or internal drive), when downloading to an external drive, for each instrument:
Omnisphere 3: 3 GBOmnisphere 2: 8 GBKeyscape: 15 GBTrilian: 8 GBStylus RMX: 5 GB
STEP 1: Free Up Disk Space
Free up the amount of space indicated in the error message on each of the listed drives.
STEP 2: Try Again
After freeing up the required space, attempt to run the Download Manager again.
Note: One hidden use of data on MAC is what is called "purgeable data". If you are seeing the error message and you believe you have enough space available, please check on the system drive storage. To do so, open Finder, navigate to Go located at the top left corner of your computer screen, select Computer, and then right click on your system drive (typically named "Macintosh HD") and select Get Info. If you see any "purgeable data" in parenthesis, you need to subtract the purgeable data from the available data to determine how much is left. If you have too much purgeable data, try to free that up using available Apple recommendations found online.
STEP 3: Still Seeing the Error?
If you’ve cleared the necessary space (including any purgeable data if applicable), and the message still appears, we’d like to take a closer look.
Please send us your log file so our team can investigate further:
1. Attempt to run the Download Manager again until you receive the error message.
2. Then locate your log file:
MAC
- Open Finder, click the “Go” menu at the top of your screen, and hold the Option key.
- Click “Library” when it appears. Navigate to:
Library > Caches > Spectrasonics
WINDOWS
- Open File Explorer and go to:
C:UsersAppDataLocalTemp - If you don’t see AppData, enable Hidden items under the View tab in File Explorer. On Windows 11, you can do this by selecting View -> Show -> Hidden Items.
3. Look for the file named: SpectrasonicsDownloadLog.txt
4. Compress the file:
- Mac: Right-click and select “Compress”
- Windows: Right-click and select “Compress to ZIP file”
Attach the resulting .zip file to an email and send it to info@spectrasonics.net, along with a short description of the error message and any relevant screenshots.