Knowledgebase > General > Compatibility > Installation Issues - Installer Log (Mac)

Installation Issues - Installer Log (Mac)

Start the instrument's installer as directed by Technical Support on your Mac.

Go to the Window menu and select "Installer Log"

Installer Log

Then you'll see a log window appear at the bottom of the screen, from the menu at the upper left of the log-window, please select "Show All Logs"

Installer Log

Then run the installer up to the point that it fails. Then press the "Save" button and it will save the log file as a text file.

Installer Log

Then send the log file (zipped) as an attachment in your response to Spectrasonics Tech Support.

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