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Knowledgebase > General > How Do I Get Help? > Why Can't I Access the Update or Authorization Page in my User Account?

Why Can't I Access the Update or Authorization Page in my User Account?

When clicking on Updates or Authorization link, if the website takes you back to your User account or a different page on our website, you may need to clear your cookies and cache for Spectrasonics in your brower’s preferences.

Your computer stores information to quickly load websites that you’ve been to, and by clearing the cookies and cache for Spectrasonics, your browser will allow you to access the page.

 


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