It is normal to be asked to reauthorize after certain updates or hardware changes. If you follow the authorization instructions in this article and are still having trouble authorizing, here are some tips:
Security software may cause your instrument to be authorized again. You may need to temporarily disable your security software while authorizing.
Always make sure to get a new response code for new authorizations. Don't use older response codes as they will no longer work in a new authorization.
If you get the message "Invalid Challenge" while authorizing in your User Account, follow the steps in this article.
If you're still experiencing issues with authorization, please reach out to info@spectrasonics.net and we'll be happy to assist you.
